Securige operator user interface

Securige is a program to remotely monitor the objects of panel protection.

Sensors in shops, banks and home transmit the status signals. Rapid response teams are on duty throughout a city. Operator watches the events and directs the teams with the program.

I’ve designed the user interface for the new version of the program:

Securige operator user interface
The UI is in Russian. Names and contact data are replaced with fictional

The user interface is designed so that one operator would to be able to observe more objects with less errors and less fatigue.

Watching

Status signals come from the guarged objects:

Securige operator user interface
If several signals come from the same object in a short period of time, they are shown next to each other

Before, the alarm signals were emphasised and drew attention even after the danger has passed. Now, the signals are classified dynamically: the intrusion signal becomes cleared when the client takes the object off-guard.

Red signals require immediate reaction. They get to the special zone in the bottom of the screen and remain there until the operator marks them as processed:

Securige operator user interface
Each line includes the address and type of alarm, the client’s phone number and the IDs of the closest rapid response teams

Yellow signals are secondary. They get into separate tabs:

Securige operator user interface
Separately: connection losses, power outages

The red signal zone remains visible independently on the selected tab.

The important idea of the new user interface is tranquility. In the old version, every alarm was accompanied by a siren. A permanent background noise sounded at the post. Now the siren sounds only if the operator doesn’t react to an alarm for ten seconds and the alarm is still not cleared.

Processing

When the operator selects a signal in the list, the object information appears on the right. The object is shown on a map, along with the nearest rapid response teams:

Securige operator user interface

The status and description of the object follows below:

Securige operator user interface

Objects usually have multiple guarded zones. Status of each one is displayed:

Securige operator user interface

The full object description includes the used equipment, contact information and full signal history.

In the right panel, the teams status is shown. The operator decides which team to send to an object depending on their availability:

Securige operator user interface
Team 3 is on the way to object 474, team 5 is not on duty, team 7 has been at object 1445, others are free

The programa makes sure evert alarm is dispatched correctly. To consider an alarm “clear”, a team must have visited the object, or the client must take their own responsibility for the object, or the operator must block the alarm signal:

Securige operator user interface

In the latter two cased, the operator specifies additional information for the event register:

Securige operator user interface

On top, a realtime signal statistics is shown:

Securige operator user interface

Search

Just start typing an address, name or an object ID, and the input would be immediately interpreted as search. The search panel will pop up automatically:

Securige operator user interface
Right inside the results, the operator sees the latest signal from each object

On their desk, operators have phones, radio sets, the register and other documents. The keyboard often gets pushed away, so the operators use the mouse.

So there is a mouse-friendly search bar to help find objects by ID. The bar touches the left side of the screen, so the mouse cursor never overshoots it and it’s very easy to click. Operators find objects without keyboard.

The screen layout

Other such programs use the standard windowed inferface. There are windows for the signals list, object information, the map, the rapid response team control panel, search. The windows overlap and obscuring each other’s information. The operator has to always move them around to make sure they don’t miss something.



In the new Securige, operator does not resize or reorder windows. The elements are either fixed, or adapt their size to the content. Operator sees everything.

Even signing in is not done in a window. Instead, the name and password fields are displayed right in the main menu bar so that the live information remains in sight:

Securige operator user interface

If the operator has two displays, they can select one of the pre-set screen layouts:

Securige operator user interface

To lower the eye strain, the new version uses the dark background. This is great for professional tasks involving long times at the screen such as programming, architectural design, or market trading.

Pictograms

For the new version of Securige, I’ve also designed a pictogram set:


Securige operator user interface

To use the program you have to become an operator in one of the security firms using the Securige hardware and software.


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