Timed modes

As you may know, modes are bad. Even worse are timed modes often used in the human interface of consumer electronics.

A mode is a state of user interface in which the same user action leads to the same result; in different modes, results of the same actions are different. Photoshop is famous for its exuberant use of modes: a click within an open image may do anything depending on what tool and options you have selected. The problem with modes is that you are not constantly aware of the current mode, which leads to errors: you want to draw a line, but accidentally create a gradient fill.

Now imagine a TV remote. Left-right buttons change volume and up-down buttons switch channels. These four buttons are also used for menu navigation. Now, when you are in the menu and you want to make the TV louder, you press the right button through habit. Unfortunatelly, now the button means “make screen aspect ratio wider”. The menu is not just a mode, it is a timed mode: if you don’t press anything for 10 seconds, the menu will be closed. If you are trying to set up this TV with a help of a user manual, you will be very frustrated: every time you look up the manual, the menu disappears and you have to start over.

Timed modes in a car UI are not just frustrating, but can also be dangerous. To change the audio bass level, you have to go to the menu, find the EQ settings, select “bass” and then adjust it with a knob. By the time you get to the necessary menu item, the traffic light turns green, so you have to postpone the adjustments until the next traffic light. Chances are, you will then need to navigate the menu again. If you know that the interface will not wait for you until the next traffic light, you will be forced to adjust bass while driving.

If you cannot avoid modes in your user interface altogether, at least don’t use timed modes. If I have changed my mind and don’t want to set up the TV or adjust the bass, I will just press cancel myself.

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 334   2013   user interface